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Evidence Guide: ICAWEB404A - Maintain website performance

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICAWEB404A - Maintain website performance

What evidence can you provide to prove your understanding of each of the following citeria?

Benchmark website performance

  1. Review client performance expectations from specifications and business requirements
  2. Test administration and maintenance requirements against specifications and business requirements
  3. Establish performance benchmarks from specifications and business requirements
  4. Ensure performance benchmarks are tested
  5. Record measured performance benchmarks against specifications
Review client performance expectations from specifications and business requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test administration and maintenance requirements against specifications and business requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish performance benchmarks from specifications and business requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure performance benchmarks are tested

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record measured performance benchmarks against specifications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Track website performance

  1. Measure actual website performance against performance benchmarks in key areas and record outcomes
  2. Establish procedures and policies for maintaining stability of actions and processes related to the website
  3. Identify faults or suggest improvements to the website
  4. Implement improvements according to business requirements and organisational policy and procedures
  5. Establish automatic fault reporting procedures and processes
  6. Monitor and maintain website security measures
  7. Implement administration and maintenance schedules
  8. Establish preventative maintenance and administration indicators and ensure an alert system is enabled
  9. Track user activities and make changes to policies or procedures, depending on findings
Measure actual website performance against performance benchmarks in key areas and record outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish procedures and policies for maintaining stability of actions and processes related to the website

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify faults or suggest improvements to the website

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement improvements according to business requirements and organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish automatic fault reporting procedures and processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and maintain website security measures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement administration and maintenance schedules

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish preventative maintenance and administration indicators and ensure an alert system is enabled

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Track user activities and make changes to policies or procedures, depending on findings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Tune performance

  1. Compare actual website performance against benchmarks over an appropriate period and make changes based on inconsistencies
  2. Record performance inconsistencies and incorporate learning into revised policy and procedures
  3. Use diagnostic and software tools to identify and correct website faults
  4. Plan and action preventative maintenance on a regular basis, to ensure continuous and consistent performance of website
  5. Complete and record fault correction and maintenance reports
Compare actual website performance against benchmarks over an appropriate period and make changes based on inconsistencies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record performance inconsistencies and incorporate learning into revised policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use diagnostic and software tools to identify and correct website faults

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan and action preventative maintenance on a regular basis, to ensure continuous and consistent performance of website

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete and record fault correction and maintenance reports

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Initiate and monitor performance improvement

  1. Establish a mechanism for capturing client initiatives to assist in identifying maintenance or administration process performance problems
  2. Review security tools and procedures and conduct improvements where necessary
  3. Document and implement maintenance schedules
  4. Review maintenance and administration documentation according to policy and procedures, in order to identify areas for performance improvement
  5. Update the website on a regular basis, including information, links, multimedia links and back-end software
  6. Provide a timely and appropriate response to client to provide improvement or maintenance suggestions
Establish a mechanism for capturing client initiatives to assist in identifying maintenance or administration process performance problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review security tools and procedures and conduct improvements where necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document and implement maintenance schedules

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review maintenance and administration documentation according to policy and procedures, in order to identify areas for performance improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update the website on a regular basis, including information, links, multimedia links and back-end software

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide a timely and appropriate response to client to provide improvement or maintenance suggestions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

maintain website performance against benchmarks

ensure that website meets specifications

identify and rectify faults where performance criteria are not met

implement scheduled and non-scheduled maintenance

effectively monitor and tune website performance.

Context of and specific resources for assessment

Assessment must ensure access to:

web servers and websites

technical requirements

web-traffic diagnostic tools, including timing tools to gauge website response times

appropriate learning and assessment support when required.

Testing the website under different conditions of load is essential to understanding how it behaves from the client's perspective. Thus, testing tools should include some way of simulating traffic from numerous users.

Operations must be according to organisational policy and procedures.

Managing the performance of a website should be done under competent supervision where there is a clearly defined range of contexts for ensuring that ongoing demands on the site are met.

Where applicable, physical resources should include equipment modified for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

verbal or written questioning to assess candidate’s knowledge of policy and procedures related to website performance, with theoretical knowledge of security issues

observation of candidate maintaining website performance against benchmarks

review of supporting documentation of the candidate’s ability to manage website performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Required Skills and Knowledge

Required skills

communication skills to liaise with clients and staff

literacy skills to interpret standards and requirements

numeracy skills to evaluate performance statistics

planning and organisational skills to:

conduct user analysis

implement and administer maintenance schedules

technical skills to conduct website analysis.

Required knowledge

detailed knowledge of:

security issues, such as denial of service, viruses and hackers

website server architecture (e.g. Linux, Windows, Unix)

overview knowledge of:

Australian Computer Society Code of Ethics

business process design

commonwealth Privacy Act 2000

impact of copyright and intellectual property requirements on website performance

website security protocols

workload (web traffic) metrics.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:

employees

external organisations

individuals

internal departments.

Specifications may include:

current system functionality

technical requirements

user problem statement.

Business requirements may include:

customer

inventory

payroll

supplier

tax requirements of the organisation.

Requirements may relate to:

business

network

people in the organisation

system.

Policies may include:

awareness raising policy

forensic procedures

incident response procedures

network intrusion detection systems

training.

System may include:

hardware

software components that run a computer.

Software may include:

commercial

customised software

in-house

packaged.

Documentation may follow:

audit trails

International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards

naming standards

project management templates

report writing principles

version control.